Do you feel your coach is unclean and needs a proper cleaning?
Now, you have the right to demand railways workers, cleaning department, to clear your coach. You can even take this to higher level in case if they are not responding.
Indian Railways has started “Clean My Coach” service to provide cleaning services in running train.
Currently housekeeping department cleans coaches twice in a day. But now, with Clean My Coach service, passenger can demand cleaning of coach at any time.
How to do ?
Cleaning Complaint (SMS)
You can demand cleaning by sending an SMS to 58888 by typing CLEAN<Space>10 Digit PNR number> SERVICE TYPE CODE, where codes for service type are C for cleaning,
W for watering,
P for pest control and
B for Bedroll
You can also demand for cleaning your coach by lodging a complaint on cleanmycoach.com. Visit cleanmycoach.com, enter PNR number, phone number and submit the complaint.
As soon as your complaint is lodged you will receive a unique code for your complaint through sms. The housekeeping department will call you to confirm complaint and type of request.
Passenger can disclose the unique code with housekeeping department once the service is done and if you are satisfied. You may also give feedback using unique code given.
Currently this service is available for 1297 trains. You can check the availability for your train at cleanmycoach.com. A alert message will be sent to controlling officer if the coach is not cleaned after 30 minutes of requesting.
Clean my coach service is to ensure the cleanliness of coaches in train through out the journey. Stickers have been placed in side the trains to create awareness among passengers.